COURSE LISTING

World Class Training currently offers 80+ training seminars in 9 subject areas.  All of our programs can be customized to meet the educational needs of your employees.  We can also custom-create any program from scratch.

 

Have a suggestion for a program?  Contact us; we’d love to hear from you.

BW

0403

Business Writing Workshop

BW

0415

Email Etiquette Workshop

CO

0427

Communicating with Diplomacy and Tact

CO

0439

Conflict Resolution

CO

0440

Communication with a Multigenerational Workforce

CO

0442

Diversity in the Workplace

CO

0451

Telephone Etiquette Skills Training

CO

0455

High-Impact Presentation Skills

CO

0463

Interpersonal Communication Skills

CO

0475

Peer Leadership:  Getting Results without Authority

CO

0487

Power Communication Skills Training

CO

0493

Power Negotiating Skills Training

CO

0499

Power Questioning Skills Training

CS

0511

Coaching Customer Service Skills Training

CS

0515

Creating Positive First Impressions

CS

0535

Customer Service Intelligence

CS

0537

Customer Service Leadership

CS

0558

Customer Service Measurement

CS

0560

Customer Service Essentials for the Frontline

CS

0562

Developing Exceptional Customer Service Skills

CS

0581

Working with Internal Customers

CS

0595

Dealing with Difficult Customers

CS

0599

Sales Training

HR

0601

ADA/FMLA/Worker’s Comp Compliance

HR

0607

Conducting Effective Workplace Investigations

HR

0619

Developing Effective Safety Leadership

HR

0625

Developing Executive Leadership

HR

0630

Downsizing & Layoff Strategies

HR

0635

Emotional Intelligence

HR

0643

Employee Retention Strategies:  Reducing Turnover

HR

0655

Essentials of Human Resources Management

HR

0665

Human Resources and the Law

HR

0679

Human Resources Measurement and Metrics

HR

0680

Internal Communication Strategies

HR

0682

Motivating a Multigenerational Workforce

HR

0684

New Hire On-Boarding Strategies

HR

0685

Performance Management:  Aligning Employees to Business Strategy

HR

0690

Performance Appraisals & Evaluations

HR

0701

Recruiting, Interviewing and Selecting Employees

HR

0705

Succession Planning

HR

0715

Talent Management:  Capturing Institutional Knowledge

HR

0720

Workplace Violence

HR

0735

Preventing Sexual Harassment & Other Types of Harassment

LD

0726

Advanced Communication Strategies

LD

0730

Advanced Teams

LD

0739

Leadership and Team Development for Managerial Success

LD

0750

Leadership Skills for Managers

LD

0763

Leadership Skills for Supervisors/Preparing for Leadership

LD

0765

Leading with Emotional Intelligence

LD

0768

Preparing for Leadership

MS

0770

Coaching & Counseling

MS

0775

Coaching: A Strategic Tool for Effective Leadership

MS

0780

Employment Law for New Supervisors

MS

0786

Fundamentals of Strategic Planning

MS

0799

Improving Your Managerial Effectiveness

MS

0810

Making the Transition from Staff Member to Supervisor

MS

0823

Management Skills for New Supervisors

MS

0830

Effective Meeting Management

MS

0832

Supervising the Problem Employee

MS

0833

Teams in the Workplace

OA

0834

Administrative Assistant Skills Workshop

OA

0835

Communicating with Difficult People

OA

0840

Management Skills for Administrative Professionals

SM

0859

Business Etiquette Training

SM

0869

Critical & Creative Thinking Skills

SM

0875

Managing Your Stress

SM

0881

Effective Project Management Skills

SM

0885

Assertiveness Skills Training

SM

0892

Projecting a Professional Image

SM

0895

Time Management

SM

0897

Problem Solving & Decision Making

SM

0890

Manage Your Work-Life Balance

SM

0895

Strategic Thinking Skills

TC

0900

Measuring Results to Improve Budget Appropriations

TC

0905

Performance Measures

TC

0907

Intelligent Operational Cost Management

TC

0910

5S Training

TC

0932

Risk Management

TC

0939

Productivity & Quality Improvement

TC

0944

Safety in the Workplace

TC

0950

Technical Communication

 

World-Class Training © 2017  I   P.O. Box 4046, Brownsville, Texas 78523  I  Phone: 956.504.9287  I  E-mail: info@worldclasstraining.org