Top 5 Most Requested Programs
ON-SITE TRAINING
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Goal Setting for Success
Help employees set, track, and accomplish goals that drive personal accountability, boost morale, and improve productivity.
What We Will Cover:
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The power of clear goals
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Writing specific and achievable goals
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Planning the steps needed to achieve established goals
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Tracking progress and communicating results
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Available in:
English and Spanish | Supervisor and non-supervisor version
Half- or full-day format
ON-SITE TRAINING
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Navigating Interpersonal Styles Effectively
Teach employees to recognize and adapt to different communication styles, improving teamwork, reducing conflict, and creating a more collaborative work environment.
What We Will Cover:
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How interpersonal communication works
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Four interpersonal communication styles
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Assets and liabilities of each style – including your own
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Adapting successfully to interpersonal styles that may differ from your own
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Available in:
English and Spanish | Supervisor and non-supervisor version
Half- or full-day format
ON-SITE TRAINING
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Working with Difficult Customers
Provide employees with the skills to manage challenging customer interactions, resolve issues effectively, and maintain customer satisfaction, all while staying calm and professional.
What We Will Cover: ​
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Understanding customer frustrations and how they affect behavior
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Techniques for calming tense situations
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Communicating clearly and with empathy
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Turning negative experiences into positive outcomes
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Available in:
English and Spanish | Supervisor and non-supervisor version
Half- or full-day format
ON-SITE TRAINING
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Preventing Harassment in the Workplace
Empower employees to recognize, prevent, and address sexual harassment, promoting a safe and respectful workplace for all.
What We Will Cover: ​
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Defining sexual harassment and recognizing it in the workplace
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Understanding the impact of harassment on individuals and teams
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Knowing your rights and responsibilities
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Addressing and reporting harassment when it occurs
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Available in:
English and Spanish | Supervisor and non-supervisor version
Half-day format (flexible hour options for large groups)
ON-SITE TRAINING
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Identifying Cost-Saving Opportunities
Equip employees to recognize and apply cost-saving strategies, enhancing efficiency and driving financial savings.
What We Will Cover: ​
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Understanding the importance of cost savings and its impact
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Spotting everyday opportunities to reduce waste and save resources
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Implementing practical strategies to improve efficiency and reduce costs
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Documenting and sharing cost-saving efforts to create a culture of savings
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Available in:
English and Spanish | Supervisor and non-supervisor version
Half- or full-day format